Shipping policy

Shipping Policy

Last updated: August 9, 2026

At Maison SANDELIA, we do our best to prepare and ship your orders as quickly as possible.

1. Order Processing

Orders are prepared after payment has been confirmed.

The processing time is generally 1 to 2 business days, excluding weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

2. Shipping Areas

We currently ship to:

Metropolitan France
European Union

If your country does not appear at checkout, this means that shipping is currently unavailable to that destination.

3. Delivery Times

After your order has been shipped, estimated delivery times are:

Metropolitan France: 2 to 5 business days
European Union: 3 to 7 business days

These delivery times are estimates and may vary depending on the carrier, periods of high demand, weather conditions, or circumstances beyond our control.

A delivery delay does not automatically entitle the customer to a discount or compensation.

4. Shipping Costs

Shipping costs are displayed before the final confirmation of your order and may vary depending on the destination, weight, or order amount.

Standard shipping: €4.99
Free shipping on orders over €50 in France
Express shipping (France): €7.99
European Union: €22

5. Order Tracking

When the delivery service provides tracking, a tracking number may be sent to the customer by email after the order has been shipped.

Please note that it may take some time for tracking information to be updated by the carrier.

6. Delayed or Undelivered Packages

If your package appears to be delayed, we recommend checking the tracking information provided when your order was shipped.

If you have still not received your order after the estimated delivery time, you can contact us at:

skeelpadscontact@gmail.com

Please provide your order number so that we can carry out the necessary checks.

7. Damaged Packages

Upon receiving your package, we recommend checking its condition.

If the package shows visible signs of damage, please contact us as soon as possible at skeelpadscontact@gmail.com, including photographs of the package and the affected products whenever possible.